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ReloadCard
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Terminal

The ReloadCard Terminal is a cashier-friendly interface for loading and redeeming gift cards at the counter. It works on any device — phone, tablet, or laptop — and requires nothing but a login to your merchant dashboard.

Who it's for

  • Non-Shopify merchants — You don't have a Shopify POS that automatically debits gift cards at checkout, so you use the Terminal to redeem customer gift cards manually.
  • Shopify merchants with a secondary counter — Your primary sales go through Shopify, but you want a quick way to load customer gift cards at a welcome desk or kiosk without going through the full Shopify POS flow.
  • Market stalls, food trucks, and pop-ups — Anywhere a full POS integration isn't practical. All you need is a phone.

Where to find it

Sign in to your merchant dashboard at merchant.reloadcard.app/terminal or click Terminal in the left sidebar. Bookmark it on your cashier device for one-tap access.

Redeem a gift card (customer pays with their card)

  1. With the terminal open, make sure the mode toggle at the top is set to Redeem (it's the default).
  2. Paste the customer's card code into the lookup field, scan the QR code on their Apple/Google Wallet pass, or key in the UUID printed on the back of their physical card. Press Enter or tap Look Up.
  3. The terminal shows the card details: current balance, merchant, status, and the redemption code for your records.
  4. Tap a preset amount ($5, $10, $20, $50) or enter a custom amount. The preset buttons automatically disable themselves if the amount would exceed the card balance.
  5. Tap the red Redeem $X.XX button. The terminal confirms the transaction and shows the new balance.
  6. Tap Next customer to clear the form and move on, or Another on this card to do a second redemption against the same card.

When you tap Redeem, every other surface the customer might be looking at updates automatically within seconds: their Apple Wallet pass, their Google Wallet pass, and their wallet.reloadcard.app tab if they have it open. No refresh needed.

Load a gift card (customer tops up)

  1. Switch the mode toggle to Load.
  2. Look up the card the same way.
  3. Enter the top-up amount (preset or custom). If you want to associate the load with a customer for digital receipts, enter their email in the optional field.
  4. Tap the green Load $X.XX button. Confirm, see the new balance, move on.

What gets looked up

The Terminal accepts any of these identifiers in the lookup field:

  • Card UUID — the primary identifier, e.g. BREW-7271ce0b99e4
  • Redemption code — the typeable code on the back of the card, e.g. RC-BREW-4584-TGFZ
  • SKU — inventory SKU if you printed one on the card
  • Physical barcode — the EAN/UPC if your cards have one

Under the hood the Terminal calls GET /api/cards/lookup?code=X, which tries every identifier field in turn and returns whichever one matches. Your cashier never has to know which kind of code they're scanning.

Redemption codes on non-Shopify cards

If you're not on Shopify, ReloadCard automatically generates a redemption code for every card when it's first loaded or activated. The code format is RC-{merchant}-{digits}-{letters}, e.g. RC-BREW-4584-TGFZ. This code:

  • Is what the customer sees as the “gift card number”
  • Is printed on the back of the Apple/Google Wallet pass
  • Can be typed into your own e-commerce checkout if you build one
  • Is safe to read out loud over the phone (no confusable characters like 0/O or 1/I)

Shopify merchants keep using the codes Shopify generates — ReloadCard doesn't overwrite those.

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